Full course description
It remains the top issue for organizations, teams, and relationships. Almost everyone struggles with how to effectively communicate when they are frustrated or facing conflict. The effects of poor communication are costly. They show up in organizations as:
- Employee disengagement, malaise, and turnover
- Dysfunctional teams
- Poor performance
- Inability to give and receive critical feedback
- Negative attitudes, cliques, and gossip: a culture of "me"
If you're dealing with any of these outcomes, the Conversations Worth Having Bootcamp will give you the skills and tools to turn them around. This program is grounded in Appreciative Inquiry, one of the most widely used positive change approaches. Two simple Appreciative Inquiry practices can turn your entire culture around, creating a culture of conversations worth having.
Conversation Bootcamp 1: Conversations Worth Having
Step into Your Capacity to Fuel Productivity and Meaningful Engagement
Following this workshop, you will have tools to establish communication practices that will support productivity, engagement, high performance teams, regular feedback, positivity, and a culture of "we."
You will walk away prepared to:
- Keep your cool when you want to explode!
- Effectively challenge assumptions and preconceptions, including yours.
- Deal with conflict quickly and effectively.
- Fuel productive and meaningful engagement.
- Communicate successfully with people who hold negative attitudes or defensive positions.
- Give and receive critical feedback in ways that promote learning and high performance.
- Ask the kind of questions that deepen understanding, strengthen connections, and inspire possibility.
- Talk with colleagues in ways that invite them to collaborate on projects and strategic outcomes.
- Listen with genuine curiosity.
- Frame any conversation, even one around a highly complex problem, to inspire creative and innovative thinking and solutions.
Conversation Bootcamp 2: Strategic Conversations
Step into Your Capacity to Foster Whole System Strategic Thinking, Planning, and Leading
A lack of strategic thinking and planning in organizations is costly. The greatest expense is the investment of time and resources into activities that do not support company goals or the mission. In addition, employees show up, do their work, and go home. This results in missed opportunities. Without a context for their work, employees are not inspired to think or plan creatively about process improvement, innovation, or cost savings. And anyone who has tried knows, it can be a struggle to get teams to buy-in to strategic goals, much less think and work in alignment with those goals.
Developing your leadership ability for strategic thinking and planning, coupled with the skills to engage in strategic conversations significantly improves your value as a leader. The days of hiring an outside agency to create a strategic plan for your organization are over; so too should be strategic plans developed at the top and handed down for others to implement. Organizations poised for growth and success have leaders who are adopting strategic thinking as an on-going way of doing business and strategic planning that engages employees across the whole organization as well as external stakeholders. They engage everyone in developing agile plans, cycles of experimentation and learning, innovation, and measuring actions against relevant metrics.
This bootcamp will support your capacity and develop capabilities to have strategic conversations at the level of the individual, team, division, and the whole organization or community.
In-Person Bootcamps are two days of in-person training, typically from 8:30-5pm. Online Bootcamps connect for a virtual live session via Zoom once a week for four weeks, typically around noon ET. The live sessions are recorded for later viewing and materials are made available offline for independent review.
The bootcamps are intended to be done sequentially, starting with Conversations Worth Having and followed by Strategic Conversations. Bootcamps can be taken separately, but you must contact the Cooperrider Center at firstname.lastname@example.org. Once you have completed both bootcamps, you are eligible to become certified as a Conversations Worth Having Trainer. For a list of all the Conversations Worth Having Bootcamps throughout the year, please visit: https://forms.champlain.edu/form_ai/conversations.
“Communication is at the heart of every interaction. We are constantly in a state of dialogue—with ourselves and with others. Jackie Stavros and Cheri Torres have managed to translate years of theory, research from the fields of Appreciative Inquiry, Positive Psychology, and Neuroscience into two simple practices focused on HOW to have conversations that build positive and engaging connections! Their bootcamps are brilliantly designed- very practical and relatable…. they keep things simple, don’t get bogged down in complex theory, focus on application with lots of time for real-time practice. You will walk away thinking very intentionally about your conversations and be amazed at how easy the concepts are to apply in every day conversations - personal and professional.”
Eli Lilly Canada
"Appreciative Inquiry (AI) boils down to what everyone needs most right now. In this bootcamp, Jackie and Cheri remind us to slow down, dig a little deeper, ask generative questions, and ultimately try to be better people. This workshop, for me, was a wonderful deep dive into the Conversations Worth Having book. I was so impressed and amazed by the group of people who chose to take the class and how far some traveled to be there. Thank you for such a wonderful experience and class! So often, I find myself also asking, what would the world look like if everyone had the benefit of AI?"
Major Gifts Officer
“Do you ever wish the world was a more positive place? Then stop wishing and start reading Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement --a practical guide sure to help each and every one of us engage in more meaningful, uplifting, and life-giving conversations and then sign up for the Conversations Worth Having and Strategic Conversations Bootcamps. At the workshop you get both the research and the practice from the from the fields of design thinking, positive psychology, and appreciative inquiry. These bootcamps empower participants to make a difference in the world--one conversation at a time. Authors Jackie Stavros and Cheri Torres have curated and crafted practical communication, feedback, and strategic tips you can carry into every conversation – anytime, anywhere!”
Emmy Award-winning Journalist
Founder, Narrative Quest
Questions? Contact the Cooperrider Center at email@example.com.